I’m HAIR LENGTH

• To enable us to allocate the correct time to your booking for optimal results, where applicable, please select the service which matches the longest section(s) of your current hair length (when the hair is fully stretched. Where a shorter length is selected, the booking will be cancelled & a cancellation fee equal to 100% of the service fee will be charged on arrival.

DEPOSITS & PAYMENTS

• All services require a 30% non-refundable deposit at the time of booking which is deducted from the total upon completion of service.

• All unsuccessful payments of balance including those but not limited, caused by network issues must be rectified within 3 business days following the appointment. Failure to do so will result in the automatic deduction of the balance from the card lodged against the booking.

CANCELLATION POLICY

• We understand that life happens. To avoid negatively impacting our business, we require a minimum of 3 Business days notice to enable us to reschedule your appointment and transfer the deposit. Failure to do so will incur 75% charge of the service fee.

• SERVICES OF 4+ HOURS DURATION AND MULTIPLE SAME-DAY BOOKINGS: A minimum of 5 Business days notice applies to enable us to refill these appointment slots. Failure to cancel before this period will incur a 80% charge of the service fee for all services booked.

• Rescheduled appointments must occur within 28 days of the initial booking.

GUESTS

• For health and safety reasons, guests are not permitted at appointments. This includes children and pets.

• All guests will be denied entry into the salon.

  In the event clients are unable to proceed with their appointment due to guests, the appointment will be cancelled and a cancellation fee equal to 100% of the service fee will be charged on arrival. .Such clients will also be permanently banned from PREMIER HAIR.

APPOINTMENTS FOR CHILDREN

• All minors must be accompanied by an adult at all times.

LATE ARRIVALS & NO SHOWS

• Your appointment matters to us, please contact us on 02 5017 9115 if you are running late and wish to retain your appointment.

• Please note, due to demand, a $25 late fee applies if you are 11-14 minutes late and the deposit is forfeited if you are 15minutes late.

• Rescheduling of late bookings are treated as new bookings which require a new deposit.

• To avoid negatively impacting other clients and our business, bookings are automatically cancelled for lateness beyond 15minutes and will incur 100% charge of the service fee.

• No-shows are automatically cancelled after 10mins where no contact has been received and will incur a 100% charge of the service fee.

REFUNDS

• All services are non-refundable.

• For hygiene purposes, sale of all brushes, combs, headwear, cosmetics and makeup tools purchased at the PREMIER SHOP are final.

CHANGE OF MIND

• To ensure you get the most out of your appointment, please carefully familiarise yourself with the description of the intended service.

• To avoid negatively impacting our business, change of mind is not permitted at the appointment and must be requested with a minimum of 2 business days notice. Braiding (including  Cornrows with extensions and Twists ), Signature cuts, Silk Press, Education and Extensions services are excluded from change of mind requests.

• Where we are unable to perform the booked service(s) as a result of change of mind, the booking will be cancelled and will incur a 100% charge of the service fee.

• To avoid negatively impacting our business, requests to downgrade a booking at the appointment will be performed but regarded as change of mind. Hence, will incur 100% charge of the original booking.

• Any accessories such as hair extensions required for the service that is not made available for use at the appointment, will be deemed as change of mind. Hence, will incur a 100% charge of the service fee.

  GIFT CARDS

• Gift cards are valid for 12 months from the date of purchased

• Gift cards are not redeemable for cash.

  DETANGLING PREP

• Where a detangling service has not been booked, please ensure the hair is dry and fully detangled for all services. Where time permits, a 30min additional time at $50 applies to detangle moderately tangled hair & $90 to detangle severely tangled hair with knots & matting upon arrival.Where time does not permit, the booking will be cancelled & a cancellation fee equal to 100% of the service fee will be charged.

COMMUNICATION IS KEY

• We aim to please and to help us to do this, please communicate any requirements and wishes before or during the appointment.

• We are an inclusive business, please communicate any special needs at the time of booking to help us tailor our services accordingly.

SALON ETIQUETTE

• PREMIER HAIR is a kindness-operated salon and as such, we strive to treat all our clients and guests with the outmost kindness and respect. In return, we kindly ask that you please treat our space, our staff and guests with respect. Any intimidatory behaviour will be treated severely.

• Please do not place food, drinks or makeup on the couch and utilise the provided table placemats & coasters. Please also refrain children from climbing, standing or jumping on furniture. A professional cleaning, repair or replacement fee applies for stains and damages to our property. PREMIER HAIR can not be held responsible for any injury caused as a result of noncompliance.

• For the comfort for all our guests & privacy reasons, please refrain from playing music, videos or taking phone calls via loud speaker.

• Please remember to bring earphones with you if you are expecting an important call during your appointment. Due to time constraints, we are unable to pause the appointment for phone calls.

• For health reasons, smoking and vaping is not permitted indoors (including the bathroom) and in front of our salon.

• For safety reasons, please refrain from attending your appointment inebriated. In the event of inebriation, the appointment will be cancelled where the full service is charged. You will also be permanently banned from PREMIER HAIR.

BY BOOKING WITH PREMIER HAIR, YOU AGREE TO THESE TERMS. IN ACCORDANCE WITH AU CONSUMER LAW, PREMIER HAIR RESERVES THE RIGHT TO CANCEL APPOINTMENTS AT A CANCELLATION FEE EQUAL TO 100% OF THE SERVICE FEE & PERMANENTLY BAN ANY CLIENT AS A RESULT OF A BREACH OF OUR POLICIES